JOB SUMMARY:  This position is responsible for receiving, evaluating, and disseminating calls for police, fire and emergency medical service through the Communications Unit.

MAJOR DUTIES:        

• Receives, screens, and takes appropriate action on all emergency and non-emergency calls. Disseminates between law enforcement, medical, and fire response; determines nature and location of emergency, determines priority, and dispatches emergency responders as necessary in accordance with established department policies and procedures; relays pertinent information to law enforcement and emergency services responders.
• Assists callers in high stress situation, such as but not limited to domestic violence, suicide, hostage situations, homicides, and life or death medical situations.
• Answers emergency 911, non-emergency, text, and, TDD calls for service
• Monitors and transmits emergency and non-emergency radio traffic for the city; along with monitoring a multi-agency radio system and assisting surrounding agencies with mutual aid requests.
• Provides information, instructions and assistance to the public within scope of authority; provides detailed call information to first responders as needed; maintains status and awareness of unit locations; monitors message traffic and relays information as required using computer aided dispatch system (CAD)
• Inputs, retrieves, and clears inquiries concerning wanted/stolen status of persons, vehicles, and articles and concerning criminal histories of persons through TAS/ADORS, MULES, NCIC and Department of Revenue computer files.
• Maintains manual and computer files and logs.
• Refers citizens with non-law-enforcement problems to appropriate agencies.
• Monitors building security and all external city-owned video surveillance via closed circuit camera. This includes but not limited to City Hall, Public Works, Police and Fire Department, and numerous intersections inside the city limits.
• Monitors jail security via closed circuit camera and audio system; provides back-up jail security via electrical jail door lock.
• Performs other related duties as assigned.
• Employees shall promptly report for duty when assigned to work overtime, special hours or special shifts. Employees may be required to report to work without advanced notice.

KNOWLEDGE REQUIRED BY THE POSITION:

• Knowledge of communications equipment and technology.
• Knowledge of MULES, NCIC, and FCC rules and regulations.
• Knowledge of Police Department, Fire Department, Highway Patrol, Sheriff’s Department and other emergency service in the surrounding area.
• Skill in the use of various types of communications equipment.
• Reading and Typing Skills are required
• Skill in the operation of computers and other types of modern office equipment.
• Skill in oral and written communication.

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent.
• No felony convictions.
• Certification by the Missouri State Highway Patrol (MSHP) in computer entry and inquiry is required the first year of employment and re-certification as required by the MSHP.
• Must meet continuing education requirements as established by the State of Missouri.

PREFERRED QUALIFICATIONS:

• Experience as a public safety communications/dispatcher.

BENEFITS:
Benefit package includes health, dental, and life insurance provided, retirement pension plan provided, paid vacation leave, paid sick leave, and more. The total compensation value for this position is $25.67 hourly/$53,401 yearly, which consists of the starting hourly rate plus the benefit package. For more benefit information go to www.cityofcape.org/jobs .

Before final appointment, successful applicant will be required to successfully complete a drug test, background investigation, and pre-employment physical. The City of Cape Girardeau reserves the right to notify only those individuals selected for an interview as to the status of their application for employment. EOE/ADA/M/F/V