FUNCTION:

• Ensure financial management and customer service duties at the Cape Splash Family Aquatic Center, Jefferson Pool, and Central Municipal Pool.

DUTIES AND RESPONSIBILITIES:

• Takes admission fee and makes change.
• Provides polite and positive interaction with customers.
• Answers incoming phone calls.
• Answers customer questions and give out correct information and/or directs them to appropriate personnel.
• Ensures all facility policies and guidelines are enforced.
• Responsible for the accountability of all revenue. Print off reports from ACTIVE system, Daily Cash Balance, Daily GL Report, and PLU Report.
• Count revenue and reconcile with Daily Cash Balance Report.
• Responsible for communicating effectively with patrons, co-workers, and management. Responsible for reporting to work on time, in uniform, and prepared to conduct themselves in a professional and respectful manner.
• Trouble shoots equipment issues when necessary.
• Assists and manages birthday parties at gazebos.
• Sells and inventory’s resale items.
• Complete cleaning and maintenance duties as assigned.

QUALIFICATIONS:

• Have a positive attitude towards the public and fellow co-workers.
• Possesses excellent customer service and public relations.
• Must be able to count currency and balance daily reports.
• Possesses excellent computer skills.
• Possesses good written and oral communication skills.
• Must have reliable transportation.

The City of Cape Girardeau reserves the right to notify only those individuals selected for an interview as to the status of their application for employment. EOE/ADA/M/F/V